Privacy Policy

CANPLAY CASINO PRIVACY POLICY

We are committed to maintaining the trust and confidence of our users. In this Privacy Policy, we explain how we collect, use, disclose, transfer, and store your personal information when you interact with our platform.

WHAT PERSONAL INFORMATION MAY BE COLLECTED

When creating an account on Canplay Casino, you may provide us with the following types of personal data:

• Full name
• Date of birth
• Email address
• Password (encrypted for security)
• Username

We also collect device and browser information, including:

• Device type (computer, mobile, tablet)
• Browser type and version
• Operating system version
• IP address

ACCOUNT REGISTRATION INFORMATION

To create an account on our platform, you must provide a valid email address. We use this information to verify your identity and communicate with you about your account.

DEVICE AND BROWSER INFORMATION

We collect device and browser information when you access our website or mobile app. This data helps us:

• Ensure compatibility with various devices and browsers
• Identify potential technical issues
• Analyze user behavior for platform improvement

USAGE ANALYTICS AND BEHAVIOURAL DATA

When using our services, we may collect usage analytics and behavioural data to enhance your experience. This includes information on game play history, login frequency, device type used, and other non-personal details.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and tracking technologies to improve user experience. These small files enable us to:

• Remember your preferences (e.g., language, currency)
• Enhance the performance of our platform
• Personalize content and advertisements

However, we do not collect or store any personal data in these technologies.

COMMUNICATION PREFERENCES

You may opt-out from receiving promotional emails by clicking on the unsubscribe link provided in each message. We respect your choices regarding communication preferences.

MARKETING OPT-INS AND NOTIFICATIONS

When signing up for an account or participating in promotional activities, you are providing consent to receive marketing communications and notifications about our services. You can withdraw this consent at any time.

DATA STORAGE AND RETENTION

We store user data securely on servers located within the European Economic Area (EEA). We retain your information only as long as necessary for:

• Providing services
• Compliance with regulatory requirements

SECURITY AND ACCOUNT PROTECTION

Canplay Casino is committed to protecting your account and personal information from unauthorized access, disclosure, or misuse. To do this:

• Your data is encrypted in transit using industry-standard secure socket layer (SSL) technology
• We store passwords securely hashed (one-way encryption)
• Account activity monitoring for suspicious behaviour

ACCOUNT ACCESS AND PASSWORD PROTECTION

You are responsible for maintaining the confidentiality of your account password and login credentials.

USER RIGHTS REGARDING PERSONAL DATA

If you have created an account, you may:

• Access and review personal data held about you
• Correct any inaccuracies in this information
• Request erasure or deletion of personal data (subject to applicable regulations)

For these requests please contact our Data Protection Officer.

THIRD-PARTY SERVICES OR INTEGRATIONS

We work with reputable third-party service providers, such as analytics and marketing firms. These companies may collect limited user information for the services they provide.

However, we:

• Only partner with organizations who respect your privacy
• Contractually ensure that all data-sharing is compliant with regulatory standards

RESPONSIBLE HANDLING OF USER INFORMATION

We strive to maintain transparency about our handling of personal and non-personal data. Our goal is always to protect user information while ensuring the best possible experience on Canplay Casino.

If you have questions or concerns regarding this Privacy Policy, please contact our support team.