Responsible Gaming
Responsible Gambling at Canplay
We prioritize the well-being and safety of our players, providing a comprehensive set of tools to maintain balanced and enjoyable gaming experiences.
Safe and Balanced Gaming Habits
At Canplay, we want you to enjoy your favorite games while maintaining control over your finances. To achieve this balance:
- Set realistic expectations: View gambling as entertainment rather than a source of income.
- Allocate funds wisely: Assign separate budgets for gaming and other activities to prevent unnecessary financial strain.
Budgeting and Bankroll Management
Effectively managing your budget ensures that you can afford to play without compromising essential needs. We recommend setting limits on:
- Deposit Limits: Regulate the amount of money you deposit into your account.
- Loss Limits: Establish a limit for losses within a specific period or overall.
Deposit, Loss, Wager, and Session Limits
We offer various tools to help you maintain control over your gaming habits. Explore our settings to:
- Set maximum daily, weekly, or monthly deposits
- Regulate losses within specified timeframes
- Define the maximum amount wagered on a single event or overall
- Establish session limits: Take regular breaks and log out of your account periodically
Reality Checks and Time Reminders
Regularly assess your gaming habits to identify potential issues before they escalate. Utilize our tools:
- Schedule reality checks at predetermined intervals (e.g., every 15 minutes) with customizable frequency.
- Enable time reminders to take breaks, stretch, or engage in other activities.
Cooling-Off Periods and Self-Exclusion Tools
In case you need a break from gaming or wish to exclude yourself temporarily or permanently:
- Temporary Exclusion: Activate cooling-off periods (24 hours - 30 days) with automatic account suspension.
- Permanent Exclusion: Permanently close your account, ensuring protection against accidental logins.
Account Verification and Age Restrictions
We emphasize the importance of responsible gaming while respecting age restrictions. Ensure you meet our minimum age requirement:
- Age Restriction: Meet our 19+ age policy to access our services.
Protection for Vulnerable Players
Our platform aims to provide a secure environment, addressing concerns about vulnerable players:
- Support organizations: Utilize resources from the Problem Gambling Institute of Canada (PGIC) or National Helpline (1-800-GAMBLER).
- Responsible bonus usage: Claim bonuses wisely and review terms before participation.
- Safer gaming during slots, live casino, sportsbook, promotional play: Explore features designed to maintain a balance between excitement and responsible habits.
Mobile Gambling Awareness
With our mobile app, you can enjoy gaming on-the-go while maintaining control:
- Utilize reality checks and time reminders in the app
- Set up deposit limits and loss limits via your device
Family/Device Protection Measures
To safeguard vulnerable players' devices and family members from unwanted access or overspending:
- Activate password protection
- Regularly monitor account activity using transaction history logs
Account Security and Player Protection
We ensure a secure environment through:
- Encryption: Utilize industry-standard encryption methods (TLS 1.2+)
- DDoS Protection: Protect against distributed denial-of-service attacks.
- Compliance with licensing or gaming regulations.
Fairness, RNG Systems, and Transparent Gameplay
We prioritize transparent gameplay to ensure you can trust our platform for fair outcomes:
- Our games are audited regularly by eCOGRA/GLI/TST
- Random Number Generators (RNGs) guarantee unbiased results.
